Service Optimization Specialist / Assistant Manager
GoGlobalMalaysia, Malaysia6 days ago
Job descriptionMin Qualification : BS / BA Degree or higher in Business Administration or a related field. Minimum 5+ years of experience in Process improvement. Strong proficiency in Microsoft Excel. Knowledge of VISIO or any other flowcharting tool. Excellent analytical and problem-solving skills. Strong communication and collaboration skills. Ability to manage multiple projects and tasks simultaneously.
Roles & Responsibilities
- Analyze and document existing business processes in Standard Operating Procedure (SOP) documents, process workflows, and flowcharts.
- Utilize new systems / applications to stabilize processes and draft SOPs before handing them over to other teams.
- Review inefficiencies and mistakes reported by different operational teams. Create management reports and propose process improvements to prevent the recurrence of reported incidents.
- Collaborate with regional leads to ensure areas of improvement are progressing as per the agreed timelines.
- Coordinate and liaise with different teams for process improvement initiatives.
- Participate in the project management of new product initiatives as requested.
- Collaborate with different teams to review and obtain approval on process changes.
- Maintain operational frameworks and other documentation.
- Handle other responsibilities as assigned.
Requirements
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Service Manager • Malaysia, Malaysia