Business Operations Senior Advisor (Support Middle East)

Business Operations Senior Advisor (Support Middle East)

bp – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

This position is part of BP’s organization supporting the Castrol Lubricants business for the Global Marine and Energy (GME) sectors. The Business Operations team ensures an exceptional customer experience by leading day‑to‑day customer service, sales execution, and delivery operations. Operations Advisors act as key relationship managers between Sales, Marketing, Global Supply Chain (GSC), and the Finance Business Technology Center (FBT), ensuring seamless collaboration and uninterrupted service. They resolve complex order and delivery issues raised from other functions and work efficiently across countries, regions, and business units.

Role & Responsibilities

• Monitor customer service performance using indicators, identify gaps, and recommend improvements.
• Represent Business Operations for the assigned country / region and act as the primary point for dispute resolution and issue.
• Ensure local implementation of GME strategy, adapting processes to meet business needs and aligning team capabilities with strategic requirements.
• Build strong customer relationships through joint visits with account managers and ensure service delivery meets contractual agreements.
• Collaborate with Sales and Global Supply Chain (GSC) on demand planning, stock optimization, and logistics cost reduction, while supporting accurate sales forecasting.
• Lead complex order and delivery issues to ensure uninterrupted customer service and compliance with processes and indicators.
• Lead initiatives to improve operational efficiency, including process optimization, cost control, and implementation of new offers or product launches.
• Investigate and resolve customer complaints, identify recurring issues, and work with GSC on corrective actions.
• Coordinate airfreight requests, crisis response activities, and competitor assist programs to meet customer needs.
• Partner with Marketing to maintain and update the GME offer (DMS) for the region.
• Drive continuous improvement through analysis, reporting, and collaboration across Sales, Marketing, GSC, and Finance Business Technology (FBT).

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Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

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