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Assistant Manager, Operations (Non-Motor)

Assistant Manager, Operations (Non-Motor)

General InsuranceKuala Lumpur, Malaysia
17 days ago
Job description
  • Manage Miscellaneous team and ensure policies & endorsements issued within the turnaround time.
  • Monitoring team’s accuracy of the policy and endorsement details are captured according to Marketing instructions.
  • Manage weekly workstate reporting on submission status.
  • Monitor and manage to ensure team completes projects within the timeline.
  • Ensure the team complies to all guidelines and regulations for policy and endorsement processing.
  • Assist section head in analysis of overall team performance, identifying trends, strengths, and areas for development.
  • Assist section head in strategic planning / FTE optimization in the team and to drive the Kaizen Initiatives.
  • Reduce error rate by ensuring accuracy of policy and endorsement issuance and improve service standard for policy and endorsement processing.
  • Lead or participate in projects to support strategic initiatives, ensuring they are completed within scope, time, and budget.
  • Compile reports timely and accurately.
  • Assist section head / HOD in any ad hoc request.
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    Operation Assistant • Kuala Lumpur, Malaysia