Duty Manager

Job Description

The Duty Manager holds a critical position within our Front Office, bearing significant responsibilities that directly impact guest satisfaction and operational excellence. Key duties include :

• Serve as the senior representative of the Front Office, managing guest inquiries, grievances, and bespoke arrangements with the utmost professionalism and discretion.
• Oversee and coordinate the efforts of Ambassadors, Supervisors, and Bellmen to ensure impeccable guest service and streamlined check-in / out processes.
• Orchestrate the management of VIPs, group arrivals, and event-related bookings, whilst maintaining rigorous attention to billing accuracy and strict adherence to hotel credit policies.
• Vigilantly monitor and uphold service quality standards, room inventory control, and daily operational coverage to ensure optimal performance.
• Facilitate seamless interdepartmental communication and operations through close collaboration with various departments, Sales & Marketing, and Safety & Security.
• Assume command during emergency situations and oversee the night audit process when circumstances necessitate.
• Implement comprehensive training programmes, provide mentorship, and offer guidance to front office staff, enforcing stringent standards in personal presentation, knowledge base, and guest interactions.
• Strategically promote hotel facilities and identify upselling opportunities to maximise revenue generation.

Qualifications

Additional Information

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

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