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Loss Prevention Supervisor-Sheraton Johor Bahru

Loss Prevention Supervisor-Sheraton Johor Bahru

Sheraton Hotels & ResortsJohor Bahru, Johor, Malaysia
30+ days ago
Job description

Join to apply for the Loss Prevention Supervisor role at Sheraton Hotels & Resorts

Job Number :

  • Job Category : Loss Prevention & Security
  • Location : Sheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, 80300
  • Schedule : Full Time
  • Located Remotely? No

Responsibilities

  • Patrol all areas of the property; secure rooms; assist guests with room access.
  • Conduct emergency response drills, daily physical hazard / safety inspections, investigations, interviews, and key control audit.
  • Monitor Closed Circuit Televisions and alarm systems; authorize, monitor, and document access to secured areas.
  • Assist guests / employees during emergency situations; respond to accidents; contact EMS or administer first aid / CPR as required.
  • Gather information and complete reports; maintain confidentiality of reports / documents; release information to authorized individuals.
  • Defuse disturbances in accordance with company policies and procedures; resolve safety hazard situations; handle interruptions and complaints.
  • Escort unwelcome persons from the property; ensure compliance with alcoholic beverage control laws; call for assistance using proper code responses.
  • Provide proper paperwork to employees.
  • Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats; visually inspect tools, equipment, or machines; enter and locate work-related information using computers and / or point of sale systems.
  • Move as needed to respond to work situations; stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects within specified weight limits; maneuver in confined spaces and on various surfaces.
  • Perform other reasonable job duties as requested by Supervisors.
  • Qualifications

  • Education : High school diploma or G.E.D. equivalent.
  • Related Work Experience : At least 2 years of related work experience.
  • Supervisory Experience : At least 1 year of supervisory experience.
  • License or Certification : None
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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    Johor Bahru • Johor Bahru, Johor, Malaysia

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