Senior Service Delivery Manager – Shared Service Centre

BPO Payroll - Senior Service Delivery Manager – Shared Service Centre

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About the role

BIPO SERVICE MALAYSIA SDN. BHD. is seeking a talented and experienced Payroll Senior Service Delivery Manager to join our dynamic Shared Service Centre team. As a full-time position based in Kuala Lumpur City Centre, Kuala Lumpur, you will play a crucial role in driving the strategic delivery of our comprehensive suite of services to our valued clients.

Service Delivery - Payroll Outsourcing :

• Strategic Leadership :

Define and execute the payroll service delivery strategy aligned with global HR and finance objectives.

Ensure compliance with local labour laws, tax regulations, and corporate policies.

Oversee end-to-end payroll processing for all regions supported by the SSC.

Manage vendor relationships for outsourced payroll services and technology platforms.

Implement robust controls to ensure accuracy and prevent fraud.

Establish and monitor KPIs, SLAs, and quality standards for payroll operations.

Drive continuous improvement initiatives to enhance efficiency and employee experience.

Lead and develop high functioning teams within the SSC with high quality and consistent delivery.

Foster a culture of accountability, collaboration, and customer‑centricity.

Act as the primary point of contact for HR, Finance, and business leaders on payroll matters.

Provide insights and reporting to senior management on payroll performance and compliance.

To assist and support other HR related initiatives and projects in BIPO Group.

Provide guidance and direction to all payroll staff.

Involve and motivate teams in all initiatives that improve productivity and efficiency.

Additional duties and responsibilities assigned by BIPO Management or immediate superior.

Qualification & Experience :

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Established in 2010 and headquartered in Singapore, BIPO is a global payroll and people solutions provider. Our comprehensive total HR solutions include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 150+ global markets. We are better connected to support companies’ payroll and people solutions needs through a global network of 40+ offices, four R&D centres, and business partners across 100+ markets. To date, we have served 460,000+ headcounts and 3,300+ clients.

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