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Sales Admin Support Manager or Assistant Manager

Sales Admin Support Manager or Assistant Manager

Syarikat Tee Siang Sdn BhdBalakong, Selangor, Malaysia
5 days ago
Job description

Requirements

  • Education : A Certificate in business administration, marketing, or a related field is preferred.
  • Experience : Proven work experience in a sales support or customer service role, with hands-on experience using CRM systems and Microsoft Office (especially Excel).
  • Interpersonal Skills : Excellent communication and relationship-building skills, demonstrating a customer-oriented approach.
  • Organizational Skills : Strong attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Problem-Solving Skills : Capable of troubleshooting and resolving customer complaints with a desire to improve customer satisfaction continually.

Responsibilities

  • Order Management : Process sales orders accurately and efficiently, ensuring timely delivery and follow-up on customer inquiries regarding order status.
  • Customer Communication : Respond to customer inquiries via phone, email, or chat, providing product information and resolving any complaints or issues that arise.
  • Database Management : Maintain accurate records of customer interactions and sales data, updating customer databases regularly to ensure reliable information is accessible.
  • Sales Reporting : Prepare and distribute sales reports and presentations, tracking sales performance metrics to assist the sales team in meeting targets.
  • Administrative Support : Assist the sales team with scheduling meetings, organizing sales materials, and coordinating sales activities and events.
  • Collaboration : Work closely with the sales team to ensure seamless operations, providing necessary assistance and keeping everyone informed about customer preferences or changes.

    • Benefits

  • EPF, SOCSO, EIS
  • Medical Claims
  • Annual leaves
  • Annual Bonus by performance
  • Free Parking

    • Skills

    Customer Relationship Management (CRM) Communication Skills Microsoft Excel

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