Settlement Operations Center Manager

Hua Ao WP, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Settlement Operations Center Manager

About the Role

The Settlement Operations Center Manager leads the local settlement operation centre function while orchestrating cross-border collaboration with other regional centres. The role is accountable for day‑to‑day operations including process improvement, and the design and rollout of settlement standards and compliance frameworks, ensuring accuracy, reliability and regulatory compliance across multiple geographies and time zones.

Key Responsibilities

• Lead multiple local teams to ensure smooth daily operation and coordinate cross‑border handoffs.
• Own the centre's performance metrics end‑to‑end (KPI / OKR) to set the targets, review dashboards and drive continuous improvement.
• Manage bank accounts and payment operations for multiple entities / funds with proper authorisation, segregation of duties and control checks.
• Ensure adherence to banking / payment regulatory requirements and internal policies; support audits and remediation activities.
• Collaborate closely with Finance, Risk and Compliance stakeholders; escalate issues and communicate status proactively.
• Undertake other settlement‑related tasks as required.
• Coordinate regional coverage, including 24 / 7 where applicable, incident response and stakeholder communications.

Qualifications

Preferred Attributes

Seniority level

Employment type

Job function

Industries

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