Executive Customer Relation - JPN & English

Overview

Executive Customer Relation - JPN & English at Concentrix. The role is responsible for managing and enhancing relationships with key customers, addressing escalated issues, and ensuring a high level of customer satisfaction. This position plays a crucial role in maintaining a positive brand image and fostering customer loyalty.

Responsibilities

• Handle Escalated Issues : Address and resolve customer complaints or issues that have been escalated from lower levels of support.
• Customer Satisfaction : Ensure a high level of customer satisfaction by providing timely and effective solutions.
• Relationship Building : Develop and maintain strong relationships with key customers, acting as a primary point of contact.
• Feedback Analysis : Collect and analyse customer feedback to identify trends and areas for improvement.
• Reporting : Prepare detailed reports on customer interactions and issues to inform business strategies.
• Collaboration : Work closely with other departments, such as sales and marketing, to align customer relations strategies with overall business goals.
• Uses knowledge and experience to impact improvement of supportability, and the customer experience to product design and end-to-end process.
• Develop and implement customer service policies and procedures.

Qualifications

Location

MYS Kuala Lumpur Nu Tower 2

Language Requirements

English (Required), Japanese

Time Type

Full time

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Industries

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