Customer Support Executive (Automotive Sales)

Key Responsibilities :

Customer Interaction : Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.

Order Processing : Manage customer orders, ensuring timely delivery of products and services.

Coordination : Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.

Documentation : Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.

Issue Resolution : Address and resolve customer complaints, providing appropriate solutions promptly.

Market Analysis : Stay updated with market trends, gather customer feedback, and provide insights for business improvement.

Key Requirements :

Educational Background : A diploma or degree in Business Administration, Marketing, or a related field.

Experience : 1-3 years in customer service, preferably within the automotive or industrial sectors.

Communication Skills : Proficiency in English and other relevant languages; excellent interpersonal skills.

Technical Proficiency : Familiarity with Microsoft Office and the ability to quickly learn company-specific software.

Problem-Solving Abilities : A proactive approach to identifying and resolving issues.

Organizational Skills : Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.