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Senior Manager AFR Customer Operations
DHL Global ForwardingBayan Lepas, Penang, Malaysia30+ days ago
Job descriptionProvide input to develop customer operations strategy in line with business strategy and requirements, corporate guidelines and policies Prepare and lead implementation of operational plans, measures and budgets Lead efficient management of the flow of goods and information across a customer’s global supply chain utilizing air / ocean / ground transportation, customs brokerage services and dedicated warehousing / distribution centers Lead design and implementation of service programs in response to current and changing customer requirements identified by the sales teams Partner with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide proactive support in a timely and accurate manner Lend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations Lead coordination with specialists from various logistics operations to guarantee integrated, cost and time-efficient logistics processes Extensively analyze, research and develop improved operational techniques for value-added services Evaluate opportunities and lead their implementation to drive extension of operational services Optimize and monitor processes related to customer order processing, shipping and returns Monitor adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service Liaise with responsible IT specialists to manage data flow and handling in line with customer requirements Analyze complex issues, identify opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency Communicate and influence senior business leaders outside of own job area to accept practices and approaches Develop strong, trusting relationships with senior business leaders across DHL Cooperate with and coordinate 3rd parties e.g. external service providers May lead negotiations Manage a department or a small unit that includes multiple teams led by managers and / or team leaders
Job Purpose
Provide input to and lead the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.
Typical Business Titles
Differentiator
- Typically a highly experienced manager who manages within a nominated sub-function
- Responsible for short to mid-term (1-3 years) execution of functional strategy and operational direction
- Problems faced are often complex and require extensive investigation and analysis
Key Tasks
Stakeholders
Management Responsibility
Qualifications & Key Requirements
Education Level - Bachelors Degree
Experience Level - 8+ years
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Operation Manager • Bayan Lepas, Penang, Malaysia