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Warehouse Administrative Assistant

Zuellig Pharma Sdn BhdPetaling Jaya, Selangor, Malaysia

13 hours ago

Job description

About Zuellig Pharma

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role :

Customer Service for Dispatch plays a crucial role in ensuring the efficient investigating on the complaint tickets by communication with Transporters and Customers and responding on the findings to in EZCS Portal. This position is responsible for prepare reports weekly and monthly, proactively managing debiting transporters when investigation is complete and ensuring smooth communication between different departments (Dispatch, Transport, Customer Service, Picking, etc.)
To facilitate timely and accurate investigation and response. The goal is to optimize, streamline communication, and ensure that all key stakeholders are updated and informed regularly to avoid delays and ticket overdue.

What You'll Do :

Manage, Investigate, communicate with transporters, internal stake holders for those tickets flow thru EZCS portal (Complains tickets for Dispatch only)

Preparing reports weekly and monthly with accurate, consistent, and submitted within predefined timeframes to maintain complain volume at lowest.

Follow up on outstanding Customer Complain tickets to ensure smooth communication and resolution to resolve.

Ensure proper documentation of email communications for record-keeping and traceability.

Regularly update to reporting Manager on the progress of tasks, highlighting any issues or delays that need immediate attention.

Arranging meetings with Transporters for those tickets need close attention

Prepare debit forms for those investigation concluded cases

Provide regular updates to both departments on status, delays.

Other tasks given from time to time

What will make you successful :

Must-Have :

At least 2 years experience in similar role

Advantage to Have :

Knowledge of warehousing operations, with focus on logistic

Why Join Zuellig Pharma :

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well-being in every aspect.

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Warehouse Assistant • Petaling Jaya, Selangor, Malaysia