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Player Support Executive (Japanese Speaker)

PEOPLE PROFILERSKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Job Description : RESPONSIBILITIES

Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
Identifying correcting and advising on technical issues in the customers computer, mobile app and / or video game console.
Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.

REQUIREMENTS

Proficient in both verbal and written communication skills in Japanese (JLPT N3)and English.

Ability to communicate Japanese via email / chat / phone (required to liaise with Japanese speaking customers).

Ability to deliver excellent customer service quality utilizing soft skills.

Able to understand games from a gamers perspective and give in-depth gaming and smartphone / apps / PC / console troubleshooting support.

Ability to solve and analyse information accurately with appropriate speed and guidelines.

Team player.

Those with strong interest in games are preferred.

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Executive Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia