Senior Analyst, HRIT (Workday L2 Support)

Senior Analyst, HRIT (Workday L2 Support) Responsibilities

Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and other HR applications

Self-discipline and accountability to promote trust at work

Perform system configuration and customization

Monitor system notifications (errors) and take appropriate actions

Support end users in system usage and raise overall HRIT Platform proficiency in the end user base

Assist Manager in executing proof of concepts (POCs) for new Change Requests when necessary

Participate in regional project activities with an HRIT focus

Ensure successful system and process integration, and provide efficient SLA-driven end-user support and communications

Liaise with AIA colleagues or business partners outside HRIT to ensure delivery of the required functional work

Collaborate with stakeholders to gather requirements

Manage S1 issue escalation with relevant parties effectively

Ensure solutions are consistent with global standards and align with the global solutions architecture team

Qualifications

Education : University / College graduate in computer science or other relevant discipline

Experience : 1 to 3 years’ relevant experience in regional solution / system support

Good understanding of how the system works; knowledge of application development methodologies or system configurations

Has exposure to at least 2 Workday modules; experience with HCM Workday module is a plus

Familiar with ITSM tools (ServiceNow) is an advantage

Practical experience with HR processes and practices

SLA familiarity and a performance-driven work culture

Good problem solving and analytical skills

Good communication and presentation skills

Team player; consistent and proactive in BAU operations and deliverables

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting, Insurance, and Financial Services

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