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Customer Success Manager

Customer Success Manager

EntrustSelangorMalaysia, Selangor, Malaysia
18 hours ago
Job description

Overview

Join to apply for the Customer Success Manager role at Entrust

We’re shaping the future of identity-centric security solutions. Our comprehensive portfolio, flexible, global workplace, and focus on collaboration empower careers and build solutions that help keep the world moving safely.

What You'll Do

  • Manage a portfolio of mid-to-large size customer accounts, monitoring performance and usage metrics to ensure successful product adoption.
  • Lead post-sale onboarding and implementation to ensure a smooth, effective, and timely go-live.
  • Develop in-depth product and domain knowledge to effectively present relevant features that meet customer needs.
  • Identify adoption and service blockers early and develop strategies to overcome them for positive outcomes.
  • Collaborate with Sales and Product teams to maintain a strong service offering and maximize value for customers.
  • Advocate for customers by solving challenges and providing feedback to internal teams, especially the Product team.
  • Drive usage and growth by identifying opportunities to increase product adoption and supporting customer growth with tangible value and outcomes.
  • Master the technical aspects of the platform to guide customers effectively.

What You'll Bring

  • 3+ years in a Customer Success Management, Client Services, Account Management, Implementation, or similar role with a track record of managing complex relationships.
  • Multilingual proficiency; Mandarin is required to manage customer relationships across different regions.
  • SaaS experience with understanding of industry dynamics.
  • Ability to manage a portfolio of mid-to-large-sized accounts, focusing on value, retention, and usage / adoption KPIs.
  • Excellent communication skills to articulate complex information to technical and non-technical audiences.
  • Strong business acumen with the ability to align success strategies with customer business outcomes.
  • Experience managing and influencing key stakeholders within customer organizations.
  • Data-driven approach with the ability to analyze customer performance data to generate actionable insights.

    • Why Join Entrust

  • Be part of a global, mission-driven company at the forefront of identity verification technology.
  • Flexible work options and a collaborative environment where your voice matters.

    • About Entrust and our culture

    Entrust values diversity and inclusion and is committed to building a diverse workforce with wide perspectives and innovative ideas. We provide an accessible experience for candidates of all abilities. If you require an accommodation, contact

    How to Apply

    Apply today. For more information, visit Follow us on LinkedIn, Facebook, Instagram, and YouTube.

    Legal and Related

    Entrust is an EEO / AA / Disabled / Veterans Employer. We welcome applications from qualified individuals of all backgrounds. This description includes information about the role and responsibilities and does not imply a contractual obligation.

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    Customer Manager • SelangorMalaysia, Selangor, Malaysia