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Analyst, O2C (Japanese Speaker)

Analyst, O2C (Japanese Speaker)

ElancoPetaling Jaya, MY
22 days ago
Job description

Responsibilities :

  • Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
  • Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
  • Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
  • Generate billing according to the established Elanco billing policy and comply with countries tax requirement.
  • Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
  • All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation / change request processed should be ensured.
  • Recognizes and solves non-standard problem within the team. Assist peers in troubleshooting activities within work unit or work collaboratively with other teams to resolve issue affection cash collection / revenue recognition or raise issues that may impact the customer satisfaction.
  • Support controls and regular checks to ensure compliance with internal control, standards, or rules.
  • Support the delivery of service levels and KPI targets.
  • Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools ( email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems
  • Completes tasks and meet all compliance related requirements, including audit request, SOX Control and adherence to Elanco policies and procedures under minimal supervision.
  • Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant master data management process.
  • Provides or may lead the key improvements to existing processes.
  • Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

What You Need to Succeed (minimum qualifications) :

  • Diploma / Degree in Finance / Accounting, Business Administration with 1 - 3 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service.
  • Intermediate knowledge and understanding of Order Management and Accounting Functions
  • Intermediate knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
  • Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
  • Lean / Six Sigma exposure or equivalent is a plus but not require.
  • Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
  • Proficient in English is mandatory; multi-lingual is required if you support Japan, Korea, Taiwan, China, Thailand and Vietnam

    • What will give you a competitive edge (preferred qualifications) :

  • Requires comprehensive and understanding of Order Management activities and relationship with the business.
  • Meticulous in details and post good analytical skills.
  • Effectively prioritize and complete assigned functional tasks and other deliverables under minimal supervision.
  • Ability to identify and resolve typical or non-standard issues that may occur in their own work unit or affect the team.
  • Able to recognizes and solves typical or non-standard problems that can occur in own work unit.
  • Positive working attitude with a high degree of initiative and is adaptable to change.
  • Ownership for all applicable SOX and Operational Controls in own work unit.
  • Good interpersonal and influencing skill as frequent communication with stakeholders from various department would be required.

    • Additional Information :

  • Travel : Not required
  • Location : Petaling Jaya

    • Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

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    Japanese Speaker • Petaling Jaya, MY