Customer Success Specialist – MandarinTP • Kuala Lumpur, Kuala Lumpur, Malaysia

Customer Success Specialist – Mandarin

TP • Kuala Lumpur, Kuala Lumpur, Malaysia

6 hours ago

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements :

Fluent in English and Mandarin languages, with excellent written and verbal communication skills
Education level : SPM and above
Able to work in 24
7 shift rotational basis
Proven ability to promote and build extraordinary customer rapport
Experience in a bank or financial institution customer service environment will have added advantage
Willingness to learn and improve
Fresh graduates are encouraged to apply.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities :

Educate customers on self-service options and automated banking channels.

Conduct call backs for transaction confirmations and reach out for supporting documents as needed.

Clarify customer needs, evaluate problems, and provide solutions.

Perform specified KYC tasks when required.

Pay range and compensation package

Salary : Up to RM4,000

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service, Administrative, and Consulting

Industries

IT Services and IT Consulting

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Specialist Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia