Retail Sales and Operations Manager

Overview

The Regional Sales and Operations Manager is responsible for driving sales growth, ensuring operational excellence, mentoring and developing staff, and maintaining compliance with company policies. The role requires a results-oriented mindset and the ability to align regional goals with the organization’s objectives. Responsibilities

Drive Regional Sales Growth and Achieve Targets

Analyse regional sales data to identify trends, strengths, and areas for improvement and work closely with the Head of Business Unit. Set clear, measurable, and achievable sales targets for teams. Foster collaboration among teams to share best practices and leverage cross-region insights. Create and execute Device Sales, RenewNGo and BBTI with external parties (e.g., Government, Enterprise and SME).

Develop and Implement Effective Training Programs

Conduct a needs assessment to identify skill gaps among staff. Create training modules focused on product knowledge, customer engagement, and sales techniques. Coordinate with Head of BU and HR to develop training. Schedule regular evaluations to measure the effectiveness of the training and adjust as needed. Identify high-potential employees and provide them with development opportunities.

Ensure Compliance with Company Policies and Operational Standards & Operational Excellence.

Work closely with Head of Business Unit to regularly communicate policies and updates to all staff. Conduct periodic audits to ensure adherence to operational standards. Provide training on compliance and address gaps proactively. Oversee day-to-day operations within the region to ensure efficiency and adherence to standards. Implement new processes to streamline and improve customer experience. Manage stock inventory and forecasting.

Customer Engagement : Develop strategies to increase customer engagement, loyalty, and retention through various marketing initiatives. Qualifications

Minimum a Degree in any discipline Minimum 10 years of retail operation experience, especially 5 years in retail management Ability to build strong connections across all stores in the region Strong leadership skills to lead the staff to achieve team goals About the Company

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance. Perks and benefits include Medical, Dental, Sports (e.g., Gym), Vision, Flexi Allowance, and an Employee Purchase Program.

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