Bilingual Customer Support Specialist

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Key Responsibilities

• Provide timely, professional, and friendly bilingual support (Chinese / English) to global users through multiple channels.
• Analyze and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorizations.
• Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets.
• Offer clear instructions on platform features, liquidity mining, staking, and other related operations.
• Deliver security education to users, such as identifying and warning against phishing websites, fake customer service, and “counterfeit token” scams.
• Accurately record, track, and report bugs, product suggestions, and community sentiment provided by users.
• Collaborate closely with product and development teams to translate user feedback into motivation for product optimization.
• Assist in maintaining and updating the official knowledge base and FAQ to enhance users' ability to resolve issues independently.

Essential Qualifications

Preferred Qualifications

Working at BingX

#J-18808-Ljbffr