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Customer Experience Specialist
AgodaKuala Lumpur, Kuala Lumpur, Malaysia19 hours ago
Job descriptionFluent in English and Mandarin (Cantonese is a plus). Positive attitude, responsible, ethical, and goal-oriented. Strong communication, empathy, and problem-solving skills. Able to work in a fast-paced, high-pressure environment. Flexible with shift rotations, including weekends and public holidays.
About Agoda :
Agoda's Customer Support Team provides 24 / 7 assistance in 38 languages, ensuring a seamless travel experience. Beyond addressing customer inquiries, we innovate and collaborate to enhance customer satisfaction, contributing to Agoda's success.
Your Role :
- Deliver excellent customer service via phone, email, and live chat.
- Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
- Handle high volumes of inquiries professionally.
- Meet individual and team performance targets (KPIs).
- Improve services through self-service strategies.
- Identify and communicate process improvements to leadership.
- Maintain confidentiality and resolve customer issues effectively.
What We're Looking For :
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Customer Experience Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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