Front Desk Receptionist

Greet clients warmly upon arrival and assist them with check-in.

Handle client enquiries via phone, WhatsApp, email, and walk-ins in a professional manner.

Provide accurate information about Benphysio's services and offerings.

Manage client feedback and escalate complaints to the Branch Manager / HR when necessary.

• Appointment & Scheduling Management

Coordinate and schedule physiotherapy appointments for clients.

Maintain and update physiotherapist schedules to ensure optimal time utilization.

Send appointment reminders and follow-ups to clients.

• Administration & Records Management

Maintain accurate client records and update the system accordingly.

Ensure confidentiality of patient information in compliance with company policies.

Prepare and update daily / weekly appointment logs and reports.

• Operational Support

Assist in organizing branch-level events or activities when required.

Support physiotherapists in managing their schedules and client flow.

Ensure reception area is clean, tidy, and welcoming at all times.

• Other Duties

Carry out ad hoc administrative tasks assigned by Branch Manager or Head Office.

Uphold company values and maintain professionalism in all client interactions

Help in esnure the cleanliness of the outlet / branch