Virtual Travel Concierge - Trilingual Speaker in Malaysia

Join Our APAC Team as a Mandarin & Cantonese-Speaking Virtual Travel Consultant – Based in Malaysia (Remote Work Available)

Are you passionate about luxury travel and delivering unforgettable customer experiences?

Would you like to work from home , grow your career in a global company , and be part of a customer-first culture ?

If so, Ten Group is looking for someone just like you!

About the Role

As a Virtual Travel Consultant , you will deliver exceptional and personalized travel services to our high-value global members — all from the comfort of your home in Malaysia.

You'll join a multinational, tech-enabled concierge company that values creativity, expertise, and dedication to service. We work with top-tier clients, and we want people who are excited to shape unforgettable travel experiences.

What You’ll Be Doing

• Handle complex leisure travel requests across flights, hotels, cruises, and more
• Specialize in scheduled, no-frills, and chartered flight-only bookings — with a strong focus on first and business class
• Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage
• Use Amadeus GDS (or similar) to manage and book travel itineraries
• Collaborate virtually with a global team and share knowledge to enhance service delivery

What’s in It for You?

Remote Work Flexibility – Enjoy the freedom and comfort of working from your home in Malaysia

Career Growth Opportunities – We promote internally and support your personal and professional development

Multinational Culture – Work with over 1,300 colleagues from 20+ global offices

Customer-Focused Environment – Be part of a team dedicated to truly delighting our members

Certified B Corp – Join a purpose-driven company that values sustainability, inclusion, and positive global impact

What You Bring

Who We Are

Ten Group is the global leader in lifestyle and travel concierge services. With 20+ offices and over 1,300 employees worldwide, we serve more than 2 million high-net-worth members with extraordinary experiences. We combine technology, insider expertise, and human connection to deliver the very best in travel, dining, entertainment, and luxury retail.

As a Certified B Corporation , we’re proud to make a positive impact on both our clients and the world.

Want to learn more about who we are and what we do? (Watch our short video here.)

If you’re ready to take your travel career to the next level with a flexible, forward-thinking, and global company — apply now and start your journey with Ten .

#Remote Work

#Career Growth

#Multinational Environment

#Customer-focused culture

The ideal candidate will have :

Proven Industry Experience :

Destination Knowledge & Passion :

Customer-Centric Approach :

Skills & Competencies :

Languages :

Additional Attributes :

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07 : 00-22 : 00pm local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you :

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

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