Client Services Representative

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

Coordinates projects from estimation to completion, or a sub-part of the project cycle, for assigned client(s). Under the direction of the client project team and / or Management serves as a day-to-day contact on current projects for clients, internal departments, and vendors. Resolves straightforward problems using established procedures. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other production colleagues.

JOB RESPONSIBILITIES

• Act as the single point of contact for the Design House, Print Production Manager and ArtworkPlanners, and to provide timely responses to all inquiries.
• Responsible for project management.
• Manage client accounts and maintain good rapport with clients.
• Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client / project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Manage the quality of the product and ensure on-time delivery.
• Handle the preparation of documented work orders.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Manage scheduling of work from client across functions.
• Work with cross-functional groups in support of fulfilling customers' unique requests.
• Attends client meetings as needed; familiar with processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency and effectiveness.

QUALIFICATIONS / REQUIREMENTS

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At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

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