Collections Specialist

About the Role

About the Role - We’re hiring a Collections Specialist to ensure timely payments from our customers. In this role, you’ll be both a customer advocate and a financial steward—engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments.

You’ll work closely with Sales, Customer Success, and Finance to keep customers happy, contracts up to date, and cash flowing.

What You’ll Be Doing

• Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues to facilitate quick resolutions.
• Pursue customer collections on a daily basis with a strong focus on delivering excellent customer service.
• Take proactive steps to resolve customer cases in a timely manner.
• Continuously improve our collections playbook—refining email templates, recommending policy changes, and enhancing the customer experience while reducing DSO.
• Collaborate with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing.
• Manage a portfolio of customer renewals—send timely renewal notices, negotiate contract terms and pricing, and secure renewals before expiration.

About You

Seniority level

Employment type

Job function

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