Company Background :
We are representing a company who specliases in the sourcing, distribution, and manufacturing of frozen and refrigerated food products. As they are expanding, they are looking for a Customer Service Executive to join the team in Kajang.
Job Responsibility :
- Answer and manage incoming customer calls in a professional and friendly manner
- Understand customer needs and provide appropriate product information
- Prepare and send accurate quotations and invoices based on customer requirements
- Maintain records of customer interactions and transactions
- Coordinate with internal teams (e.g., sales, logistics, accounts) to ensure customer satisfaction
- Follow up with customers for approvals, payments, and feedback
- Resolve customer queries and escalate issues when necessary
- Ensure timely and accurate documentation of all activities
Job Requirements :
Minimum SPM and above.At least 1 year working experience as general admin / sales support that manage invoices and documentations.Knowledge in AUTOCOUNT system & Microsoft Excel will be added advantage.Willing to work Alternate Saturday half day.Working Hour :
Monday - Friday 8 : 00am 5 : 30pmAlternate Saturday 8 : 00am - 2 : 00pm / 1 : 00pm