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Senior Customer Quality Engineer
Private AdvertiserButterworth, Pulau Pinang, Malaysia12 hours ago
Job descriptionBachelor's degree in Mechanical, Manufacturing, Industrial Engineering or related field. 5-8 years of relevant experience with at least 3 years in a leadership experience in managing quality team. Strong background in quality engineering within metal fabrication, sheet metal or precision manufacturing industries. Experience working with multinational customers (prederably semiconductor, industrial, or electronics sectors). Hands-on experience with problem solving tools (8D, Fishbone, 5 Why, PDCA).
The Senior Customer Quality Engineer will lead the Customer Quality Engineering Team and act as the primary interface with customers.
- Lead and mentor a team of CQEs, providing direction, guidance and support in managing customer quality issues.
- Build and develop team capability through training, coaching and performance management.
- Lead customer complaint management, ensuring timely and effective resolution through 8D, 5-Why, and root cause analysis.
- Build and maintain strong relationships with customer quality representatives and drive continuous improvement.
- Represent the company in customer audits, visits, and performance reviews.
- Allocate responsibilities, monitor performance and ensure team delivers on KPIs (DPPM, audit finding closure and customer scorecards).
- Ensure robust quality documentation and customer-specific requirements are deployed across operations.
Requirement : -
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Quality Engineer • Butterworth, Pulau Pinang, Malaysia