Student Programs & Operations CoordinatorINTI International University-Malaysia • Nilai, Negeri Sembilan, Malaysia
Student Programs & Operations Coordinator
INTI International University-Malaysia • Nilai, Negeri Sembilan, Malaysia
17 hours ago
Job descriptionPrepare special and recurring faculty / centre or programme-specific reports by gathering data from various sources, compiling and formatting data Maintain faculty / centre or programme-specific records through retrieving, retaining, storing, compiling, coding, updating, and destroying files as appropriate. Prepare for, and, in collaboration with colleagues concerned, ensure the smooth running of, examination boards, including agendas, minutes, marksheets and supporting documentation Answer written, telephone, and in-person inquiries regarding policies, regulations and procedures Process all forms relating to changes in students’ circumstances / statuses Advise current students on programme and pastoral issues and refer on as appropriate Act as a first point of contact for students and raise issues with the appropriate dean / director and / or head of programme Identify complex problems of student progression, and seek advice on their resolution with dean / director or head of programme Liaise and work in partnership with dean / director, head of programme and / or teaching staff to identify students who are at risk and, where necessary, assist in reviewing individual study plans and developing intervention action plans for students at risk Arrange activities and meetings by scheduling classrooms, meeting rooms, issuing information and coordinating attendees Act as secretary to one or more internal meetings, arranging dates, circulating papers and taking notes Assist teaching staff and students on field trips, exhibitions and enrichment activities in support of the curriculum Assist with marketing as and when required to promote increased applications and high retention rates Help to develop and refine systems and processes to support the management of the faculty / centre Undertake other duties, as directed by head of faculty / centre operations that are commensurate with the level of the post
Job Responsibilities :
- Generic Accountability
- Service Experiences :
- Provide superior service in a professional, efficient and friendly manner
- Maintain a high level of knowledge about the university’s products and services, and ensure students are provided with accurate information
- Attend to student needs in an orderly manner to ensure a positive customer experience
- Process and Policy Adherence :
- Process requests efficiently and accurately while maintaining high service standards
- Adhere to all University policies and procedures, industry service standards and codes of conduct
- Teamwork :
- Share knowledge and experience with other team members and provide support as needed
- Demonstrate a positive attitude, adaptability, flexibility, and punctuality.
- Specific Accountability
Administer tasks as assigned by the Head of Faculty / Centre Operations which may include
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Operation Coordinator • Nilai, Negeri Sembilan, Malaysia
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