Client Support Associate / Specialist

About Our Client

Our client, with over 50 years of combined industry experience, the management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client s needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

This role is focused on delivering a seamless and positive experience to every client by providing timely, professional, and empathetic support. You'll play a key part in addressing client inquiries, resolving issues, and ensuring overall satisfaction throughout their journey with us. The ideal candidate thrives in a fast-paced environment, values clear communication, and takes pride in creating meaningful client interactions that reflect commitment to service excellence.

Responsibilities

• Manage client interactions through chats, emails effectively and professionally.
• Identify and assess customers needs to ensure high satisfaction.
• Respond to inquiries from new leads and existing clients via phone, chat, and email.
• Provide timely and accurate support within the designated service level.
• Maintain detailed and accurate records of all communications in the CRM system.
• Liaise with other departments to resolve client issues that require further investigation.
• Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction.
• Adhere to standard operating procedures and protocols.
• Proactively stay informed about financial markets, the FX / CFD industry, and new platforms / products.
• Collaborate with the support team to optimize time, resources, and client feedback management.
• Consistently meet or exceed departmental and individual performance targets.
• Adapt quickly to changing workflows, technologies, and business needs.

Requirements

Compensation :

Why Join Our Client?

Only applicable for the Malaysia office