Associate Manager - FSS Ops Utilities - Fees Management

Associate Manager – FSS Ops Utilities – Fees Management

Standard Chartered – Mid‑Senior level – Full‑time – Location : Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia

Job Summary

Associate Manager - FSS Ops Utilities - Fees Management is responsible for leading a dynamic team within Global Business Services, overseeing critical operational processes related to digital asset transaction management, wallet and token administration, and ensuring robust risk and governance frameworks for cryptocurrencies and tokenized assets. The role drives the end‑to‑end delivery of Digital Asset Operations, aligning front‑to‑back activities, mitigating operational and regulatory risks, and supporting the Banking and Securities Services business.

Key Responsibilities

• Lead and manage a team in GBS to deliver critical operational processes for digital assets, including transaction, wallet, and token administration.
• Define and implement global operating standards and Target Operating Model for digital asset operations.
• Ensure compliance with Group and Country policies, statutory regulations and the Code of Conduct.
• Monitor key operational metrics (volumes, productivity, accuracy, service levels, losses / lapses, risk registers, cost budgets) and report performance to senior stakeholders.
• Oversee end‑to‑end product journey for local and international clients across onshore and central teams.
• Implement change management processes and enhance control mechanisms to mitigate operational risk.
• Act as escalation point for country‑level operational issues, coordinate remedial actions and ensure timely resolution.
• Champion the identification and implementation of operational best practices across markets.
• Represent Digital Asset Operations in operational forums, groups, and conferences.

Qualifications & Experience

Skills & Experience

Competencies

About Standard Chartered

Standard Chartered is an international bank committed to making a positive difference for its clients, communities and staff. The bank values diversity, inclusion and integrity, and offers a supportive culture that encourages continuous improvement, innovation and collaboration.

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