Executive - Technical Support

Description

• Ensure critical technical problem is solved which is raised by branches, dealers via Technical Hotline / Email or customer care system (salesforce.com).
• Prepare a case study base on the findings from the field and upload to Principal portal to share with other dealers in order to reduce their diagnostic time.
• Monitor and investigate quality issue and provide suggestion to Principal to ensure all the information are reported / highlighted to relevant stakeholders.
• Provide support on technical diagnosis to other team when required.
• Ensure all the hotline cases are replied within 2 days and closed within 6 days after writing and tele-conversation with relevant parties.
• Provide monthly report to superior before 5th of each month.
• Execute and monitor campaign on safety recall, technical buletin and service action.

Requirements :