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Customer Service (Live Chat / Email – Global English)
TDCXKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionCandidate must possess at least a Bachelor\'s Degree in any field. Minimum of 1 year experience in a customer service role, specifically in live chat and email based support. High proficiency in English. Demonstrated empathy and professionalism in customer interactions. Flexibility to work on a rotational shift schedule, including weekends and public holidays.
Customer Service (Live Chat / Email – Global English)
- Deliver outstanding customer support via live chat and email, ensuring timely and accurate responses.
- Understand and assess customer needs to provide effective, tailored solutions.
- Guide customers through account verification processes, ensuring compliance with internal and regulatory procedures.
- Ensure first-contact resolution by working closely with internal teams and external service partners to drive timely case closures.
- Process account updates and modifications in response to customer requests, ensuring data accuracy.
Requirements :
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia