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Player Support Executive (ENG / CN)

Player Support Executive (ENG / CN)

SideKuala Lumpur, Federal Territory of Kuala Lumpur, MY
14 days ago
Job type
  • Quick Apply
Job description

Description

RESPONSIBILITIES

  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and / or video game console.
  • Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.
  • Escalating real-time issues to client / supervisor.

Requirements

  • Able to work on weekends and public holidays based on shift roster schedule.
  • Fluency in verbal and written communication skills in Chinese & English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages) : - TC / SC
  • Possess customer-focused mindset and able to troubleshoot PC / console issues via multiple channels such as email, chat, phone.
  • Appreciation of games is advantageous.
  • Meticulous team player with a results-driven personality.
  • Equipped with appropriate urgency to suit operational demands.
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC / console troubleshooting support
  • Ability to solve and analyze information accurately with appropriate speed and guidelines
  • Team player
  • Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

    • Benefits

    Medical, Regular hours, Casual (e.g. T-shirts)

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    Support Executive • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY