SideKuala Lumpur, Federal Territory of Kuala Lumpur, MY
14 days ago
Job type
Quick Apply
Job description
Description
RESPONSIBILITIES
Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and / or video game console.
Identifying trends in customer problems and provide clear feedback / inputs to the team members based on independent testing.
Escalating real-time issues to client / supervisor.
Requirements
Able to work on weekends and public holidays based on shift roster schedule.
Fluency in verbal and written communication skills in Chinese & English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages) : - TC / SC
Possess customer-focused mindset and able to troubleshoot PC / console issues via multiple channels such as email, chat, phone.
Appreciation of games is advantageous.
Meticulous team player with a results-driven personality.
Equipped with appropriate urgency to suit operational demands.
Ability to deliver excellent customer service quality utilizing soft skills
Able to understand games from a gamer’s perspective and give in-depth gaming and PC / console troubleshooting support
Ability to solve and analyze information accurately with appropriate speed and guidelines
Team player
Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
Benefits
Medical, Regular hours, Casual (e.g. T-shirts)
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Support Executive • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY