Customer Success Specialist - English (Local Malaysians)

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.

Responsibilities

• Communicate with customers via phone, email and chat
• CSS represents the brand, the culture, and the values of the client
• Customer concerns must be handled positively and professionally

Work experience

Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a must but would be a distinct advantage.

Education background

SPM level. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

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