Responsibilities
You will be part of Retail Investment Operations Centre (RIOC) supporting and processing of customer instructions relating to Fixed Deposits, Maxiyield, Structured Deposits, Cashiers' Orders and Demand Drafts.
- Lead the RIOC team
- Lead and be responsible for day-to-day operations to ensure SLAs and all deliverables are met
- Check and approve customer instructions for various products such as Fixed Deposits, Maxiyield, Structured Deposits, Remittances, Cashiers' Orders and Demand Drafts
- Plan and manage the operational activities and ensure optimal staffing levels within the team to achieve a high level of efficiency and productivity
- Ensure training and cross-training plans are in place
- Troubleshoot and ensure exceptions handling are closely monitored and followed up by the team. To provide guidance forplex cases and exceptions where required
- Ensure team adheres to SOPs and ensurepliant with applicable Regulations and Bank Policies
- Monitors and ensures queries are replied within agreed time frames with timely escalation of potential issuesplaints
- Ensure reconciliation is performed and resolves discrepancies. Report discrepancies that exceed agreed timeline
- Identify process improvements and automation opportunities to improve productivity and mitigate risks
- Collation of data and MIS reporting
Job Requirements
Bachelor's degreeMinimum 5 years of banking operations experienceKnowledge of Fixed Deposits, Structured Deposits Products and RemittancesGoodmunication and interpersonal skills.Strong leadership and people management skillsStrong analytical and problem-solving skillsGoodmunication and presentation skillsMotivated, driven, can work under pressure and able toplete task given within the given timelineHave a strong organization belonging, team player and willing to share knowledgePositive attitude, willingness to learn and motivated to find solutions to the problemRobust risk and control experience and managementAbility to work under pressure and deliver required resultsBe a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.
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eFC_Slot Job ID 1059134466