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AVP, FD & Struc Prod Processing

United Overseas BankKuala Lumpur, Malaysia

10 days ago

Job description

Responsibilities

You will be part of Retail Investment Operations Centre (RIOC) supporting and processing of customer instructions relating to Fixed Deposits, Maxiyield, Structured Deposits, Cashiers' Orders and Demand Drafts.

Lead the RIOC team
Lead and be responsible for day-to-day operations to ensure SLAs and all deliverables are met
Check and approve customer instructions for various products such as Fixed Deposits, Maxiyield, Structured Deposits, Remittances, Cashiers' Orders and Demand Drafts
Plan and manage the operational activities and ensure optimal staffing levels within the team to achieve a high level of efficiency and productivity
Ensure training and cross-training plans are in place
Troubleshoot and ensure exceptions handling are closely monitored and followed up by the team. To provide guidance forplex cases and exceptions where required
Ensure team adheres to SOPs and ensurepliant with applicable Regulations and Bank Policies
Monitors and ensures queries are replied within agreed time frames with timely escalation of potential issuesplaints
Ensure reconciliation is performed and resolves discrepancies. Report discrepancies that exceed agreed timeline
Identify process improvements and automation opportunities to improve productivity and mitigate risks
Collation of data and MIS reporting

Job Requirements

Bachelor's degree

Minimum 5 years of banking operations experience

Knowledge of Fixed Deposits, Structured Deposits Products and Remittances

Goodmunication and interpersonal skills.

Strong leadership and people management skills

Strong analytical and problem-solving skills

Goodmunication and presentation skills

Motivated, driven, can work under pressure and able toplete task given within the given timeline

Have a strong organization belonging, team player and willing to share knowledge

Positive attitude, willingness to learn and motivated to find solutions to the problem

Robust risk and control experience and management

Ability to work under pressure and deliver required results

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

eFC_Slot Job ID 1059134466

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Processing • Kuala Lumpur, Malaysia