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Be the Voice of Global Brands – Mandarin CS Role Awaits 招募客户服务专员

Be the Voice of Global Brands – Mandarin CS Role Awaits 招募客户服务专员

Aegis LimitedPetaling Jaya, Selangor, Malaysia
5 hours ago
Job description

Be the Voice of Excellence — Join Startek Malaysia as a Mandarin-Speaking Customer Service Representative

Location : Ara Damansara ( walking distance from Ara Damansara LRT Station )

Position : Customer Service Representative (Mandarin Speaker)

Employment Type : 2 years contract (renewable basis)

Work Schedule

  • 5 working days per week, including weekends and public holidays
  • 9.5 working hours per day (with 1.5 hours of scheduled breaks)
  • Rotational shifts ensure variety and work-life balance

Key Responsibilities

  • Handle customer inquiries via phone calls in Mandarin and English
  • Provide accurate information and resolve customer issues efficiently
  • Maintain detailed records of customer interactions
  • Collaborate with team members to improve service delivery
  • Stay updated on product knowledge and company policies

    • What We're Looking For

  • Proficiency in Mandarin (spoken and written) and English
  • Excellent communication and interpersonal skills
  • Customer-first mindset with a positive attitude
  • Ability to work flexible hours, including weekends and public holidays

    • What You'll Get

  • Competitive salary + monthly performance incentives (up to RM900 / monthly)
  • Continuous training and career development
  • Diverse, inclusive, and energetic work culture
  • Team-building activities, recognition programs, and more

    • 成为卓越的声音 —— 加入 Startek Malaysia,担任华语客户服务代表

    工作地点 : Ara Damansara(步行可达 Ara Damansara LRT 站)

    职位名称 : 客户服务代表(普通话)

    雇佣类型 : 2 年合约(可续签)

    工作时间

  • 每周工作 5 天,包括周末及公共假期
  • 每天工作 9.5 小时(含 1.5 小时休息时间)
  • 轮班制,确保工作与生活的平衡

    • 主要职责

  • 通过电话以华语和英语处理客户咨询
  • 提供准确的信息并高效解决客户问题
  • 记录客户互动详情
  • 与团队成员协作,提升服务质量
  • 持续学习产品知识与公司政策

    • 我们希望您具备

  • 流利的华语(口语与书写)及英语能力
  • 出色的沟通与人际交往技巧
  • 以客户为中心的服务态度与积极心态
  • 能接受弹性工作时间,包括周末与公共假期

    • 您将获得

  • 有竞争力的薪资 + 每月绩效奖金(高达 RM900 / 月)
  • 持续培训与职业发展机会
  • 多元 包容且充满活力的工作文化
  • 团队建设活动、员工表彰计划等福利

    • Job Types : Contract, Fresh graduate

    Contract length : 24 months

    Pay : RM2, RM3,700.00 per month

    Work Location : In person

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    Brand • Petaling Jaya, Selangor, Malaysia