Assistant Manager - QA [GR_JB]

Key Responsibilities

• Develop and implement QA frameworks tailored to project operational requirements
• Collaborate with stakeholders to define KPIs and quality benchmarks
• Ensure consistent calibration across QA teams and operations
• Supervise and mentor QA Analysts and Specialists
• Conduct regular performance reviews and provide coaching for skill enhancement
• Foster a culture of continuous improvement and accountability
• Identify gaps in service delivery and recommend corrective actions
• Lead root cause analysis and implement preventive measures
• Drive automation and digitization of QA reporting and analytics
• Liaise with project’s quality and operations teams to align on expectations
• Present insights, trends, and recommendations to senior management
• Support client audits and compliance reviews
• Generate and analyze QA reports to track performance trends
• Provide actionable insights to improve customer satisfaction and operational efficiency
• Monitor adherence to SLAs and compliance standards

Key Requirements

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