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Indoor Sales Representative

Indoor Sales Representative

SSE GroupAlor Setar, Kedah, Malaysia
2 days ago
Job description

Requirements

  • Possess a minimum of Secondary / SPM / 'O' Level certification.
  • Minimum of 1 years of proven experience in indoor sales or a related customer service role within the general and wholesale trading industry.
  • Proficient in customer service skills, able to effectively handle customer inquiries and complaints, and maintain good customer relationships.
  • Basic computer knowledge
  • Proactive, able to work independently, responsible
  • Good teamwork skills
  • Excellent communication skills in English, Bahasa Malaysia, and Mandarin, both verbal and written, to effectively interact with a diverse customer base.
  • Ability to work onsite in Klang and adhere to the company's working hours and policies.

Responsibilities

  • Manage and respond to incoming sales inquiries via app, phone, whatsapp, and online channels in a timely and professional manner.
  • Develop and maintain strong relationships with existing and potential customers to understand their needs and provide appropriate product solutions.
  • Prepare accurate and competitive sales invoice based on customer requirements and company pricing guidelines.
  • Proactively follow up on sales leads and opportunities to convert them into closed deals, achieving or exceeding monthly sales targets.
  • Maintain a thorough understanding of the company's product portfolio, including features, benefits, and applications, to effectively communicate value to customers.
  • Maintain accurate records of customer interactions, sales activities, and order details in the company's system.
  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process.
  • Collaborate with the sales team to develop and implement sales strategies to increase market share and achieve company objectives.
  • Stay up-to-date on industry trends, competitor activities, and new product developments to identify potential sales opportunities and maintain a competitive edge.

    • Benefits

  • Provide training
  • Annual Leave
  • SOCSO
  • Commission
  • Allowance
  • Bonus

    • Skills

    Customer Service Sales Techniques Product Knowledge Communication Skills

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    Sales Representative • Alor Setar, Kedah, Malaysia