Customer Service Representative (Airline Industry) - Fresh Grads Are Welcome to Apply!
Startek MalaysiaPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionCandidate must possess at least SPM (Pass). Proficient in Bahasa Malaysia and English (both spoken & written). Strong problem-solving skills and attention to detail. Excellent communication and interpersonal abilities. Ability to multitask in a dynamic airline environment. Customer-focused with a positive attitude and team spirit. Able to work in 24 hours rotation shift. Competitive salary package. Statutory and attractive benefits Dynamic and multicultural work environment. Continuous training and career growth opportunities. Be part of a globally recognized airline brand.
Responsibilities
What You'll Be Doing :
- Handle inbound customer inquiries with professionalism and efficiency.
- Provide accurate information and resolve issues via email and calls.
- Assist passengers with bookings, flight changes, baggage claims, and more.
- Deliver world-class service with patience, empathy, and enthusiasm to ensure the highest customer satisfaction with the right procedures.
Qualifications
Benefits
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Customer Service Representative • Petaling Jaya, Selangor, Malaysia