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Customer Service Executive

Hazel Wrights Logistics Pte LtdPelabuhan Klang, Selangor, Malaysia

19 days ago

Job description

Requirements

Liaise with clients / carriers / transporters / agents to execute import and export shipments (Sea / Air).
Ensure execution of client requests / requirements and respond to their service issues / enquiries.
Generate booking confirmations, Bill of Ladings and invoices to clients.
Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system.
Handle shipping documentation (import / export / BL / documentation / DG application / permit declaration).
Experience in handling Portnet and Trade.NET usage.
Handling of phone / email enquiries and bookings. Provide quotation to the customer.
Liaise with internal stakeholders for co-ordination and problem solving.
Any other Ad hoc duties when required.

Responsibilities

Excellent interpersonal skills.

Able to work under pressure in a fast changing and demanding environment.

Self-discipline, initiative, responsible and independent.

A good team player with good interpersonal and communication skills.

Meticulous to details.

Proficient in MS Office (Word, Excel).

Able to work Overtime (Month end closing)

Min 1 - 2 years of experience in Sea freight (Container Shipping) and familiar with import and export process.

Benefits

Fresh Graduates are also welcome.

On-Job-Training / Related Job Courses can be provided for suitable candidates who have the right attitude but lacking the correct experience.

Remuneration will be based on experience.

Skills

Customer Service Problem Solving

Important Information

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Customer Service Executive • Pelabuhan Klang, Selangor, Malaysia