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Customer Service Representative (Financial Derivatives)

Customer Service Representative (Financial Derivatives)

BinanceKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview

Binance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join Binance's Customer Service team and be a part of a client-facing function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

  • Handle high amounts of live chats
  • Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
  • Solve customer complaint issues, and create and document report analysis
  • Optimize customer complaint processes and improve service quality
  • Handle unpredictable emergencies in an efficient and timely manner
  • Perform adhoc tasks and reports assigned by shift leader and / or managers

Requirements

  • Bachelor's degree or diploma, preferably in a finance-related major
  • Strong knowledge in financial derivatives products such as futures, options, and margin trading
  • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
  • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
  • Willing to work weekends and irregular hours which will include night shifts
  • Fluency in English and Mandarin are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

    • Why Binance

  • Shape the future with the world’s leading blockchain ecosystem
  • Collaborate with world-class talent in a user-centric global organization with a flat structure
  • Tackle unique, fast-paced projects with autonomy in an innovative environment
  • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    • Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

    Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : Technology, Information and Internet

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    Customer Service Representative • Kuala Lumpur, Kuala Lumpur, Malaysia