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Senior Telephony Expert

TDCXMalaysia

18 days ago

Job description

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Daily operational support, maintenance and troubleshooting of the telephony environment.

Act as the point of contact for telephony related issue resolution.

Perform root-cause analyses and make recommendations for improvements.

Design, implementation and testing of telephony requirements for our users and clients including IVR flow.

To support the Application Development team for any system rollouts and enhancement

To prepare capacity and availability trends and reports for analysis

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in IT, Computer Science or equivalent.

Preferably with 2 years of working experience in the related field is ideal for this position.

Experience on Telephony Solutions is a must including configuring IP / PBX systems along with ACD, CTI and IVR is a must.

Knowledge of Asterisk and / or Aspect will be an added advantage.

Experience in supporting end users for their daily PC usage problem (Microsoft Windows).

Strong analytical skills, hardworking and good initiative.

Able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skill.

Excellent verbal and written communication skills in English and the language of the supporting market.

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Senior Telephony Expert • Malaysia