Talent.com
Senior Manager, Agency Technology & Digitalisation
Senior Manager, Agency Technology & DigitalisationAIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Manager, Agency Technology & Digitalisation

Senior Manager, Agency Technology & Digitalisation

AIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech / digital / analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Lead Business System Analyst / Product Owner for Agency – AIO Sales, Lead and Portal Servicing streams.

  • As a Lead Business System Analyst, you will lead the existing team, guide, and assist them with Discovery Workshops, Requirement Gathering User Story Management, Product backlog Tracking, UAT Strategy and Planning, Test Case Review and ensuring that all projects are delivered on time with quality.
  • To facilitate working in Agile environment, User Requirement / User Story documentation, UAT and implementation of complex requirements.
  • Proven track record and expertise in Gathering, Analyzing, Detailing complex business requirements with multiple collaborators.
  • Efficiently lead team members and provide continued mentorship to scale up team capabilities.
  • Implement and apply efficient SDLC processes working closely with IT, APO and IT portfolio management department. Follow AIA governance and procedures.
  • Work with hands-on approach to ensure various business needs and related technology support are met and aligned with overall objective of meeting.

Job Requirements :

Education : Tertiary Education in Management, Business or related areas.

Experience :

  • Life insurance domain : At least 10 years of experience in Life insurance industry with in-depth understanding of insurance distribution & compensation processes.
  • Experience in both Core & Digital Projects environment : Experience in complex implementations of core / digital projects with deep understanding of challenges and expectation management of such environment.
  • Hands-on approach : Hand-on working mindset with leading and working with a team. Possesses problem solving and troubleshooting skills, to look for solutions within the available means and resources with the ability to work on details and visualize solution with 360 degree impact analysis.
  • SDLC : Have end to end understanding of Agile / SDLC and related processes and been a direct part of execution of various phases of SDLC.
  • People Management : Experience in managing a team size of 5 to 10 members.
  • Life insurance systems : Hands-on experience in implementing, supporting and managing key insurance critical applications such as point of sales, agent / customer portals and apps, Policy Admin Systems, Callidus and reporting system.
  • Production support : Solid experience and exposure in managing and driving efficient production support / BAU processes.
  • Certifications / licenses :

  • LOMA (good to have)
  • Any system / application related certifications
  • Special skills :

  • Advance expertise in MS Excel, Basic SQL and Presentation skills.
  • Understanding and experience in UI / UX and Digital app development.
  • #LI-DNI

    Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

    You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

    #J-18808-Ljbffr

    Create a job alert for this search

    Technology Senior Manager Manager Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    Agency Development Head (Klang)

    Agency Development Head (Klang)

    Zurich 56 Company Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
    Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Select how often (in days) to receive an alert : . Manages and directs employees in the sale and distribution ...Show more
    Last updated: 30+ days ago • Promoted
    Agency Operations Manager

    Agency Operations Manager

    Zurich 56 Company Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
    To support strategic initiatives that enhance agency performance, with a focus on productivity, digital transformation, and portfolio growth—particularly in the motor insurance segment.The Agency O...Show more
    Last updated: 30+ days ago • Promoted
    Agency Development Head (KL)

    Agency Development Head (KL)

    Zurich Insurance Malaysia Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
    Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i. Strategic Business Unit guidelines).Selects, ...Show more
    Last updated: 30+ days ago • Promoted
    Head of Digital and AI Products

    Head of Digital and AI Products

    MAXIS Malaysia • Kampung Paya, Kuala Lumpur, Malaysia
    Head of Digital and AI Products page is loaded## Head of Digital and AI Productslocations : Menara Maxistime type : Full timeposted on : Posted Todayjob requisition id : JR12701 • We want to emp...Show more
    Last updated: 25 days ago • Promoted
    Agency Innovation & Technology, Consultant

    Agency Innovation & Technology, Consultant

    AIA Hong Kong and Macau • Kuala Lumpur, Kuala Lumpur, Malaysia
    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be fast...Show more
    Last updated: 30+ days ago • Promoted
    Agency Innovation & Technology, Consultant

    Agency Innovation & Technology, Consultant

    AIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be fast...Show more
    Last updated: 30+ days ago • Promoted
    T&T Manager - Deloitte Digital (Ad Operations & Measurement Lead) - TH / MY

    T&T Manager - Deloitte Digital (Ad Operations & Measurement Lead) - TH / MY

    Deloitte Regional Services Center Sdn. Bhd. • Kuala Lumpur, Kuala Lumpur, Malaysia
    This job is about leading advertising campaigns at Deloitte Digital.You might like this job because you'll use cool AI tools to optimize ads and help test new formats across various channels.It’s a...Show more
    Last updated: 16 days ago • Promoted
    Agency Business Development (KL), Principal

    Agency Business Development (KL), Principal

    AIA Hong Kong and Macau • Kuala Lumpur, Kuala Lumpur, Malaysia
    Agency Business Development (KL), Principal page is loaded## Agency Business Development (KL), Principallocations : Kuala Lumpur, MY-AIA Malaysiatime type : Full timeposted on : Posted Todayjob ...Show more
    Last updated: 20 days ago • Promoted
    Sales Manager - Agency

    Sales Manager - Agency

    AIG • Kuala Lumpur, Kuala Lumpur, Malaysia
    AIG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.What you need to know : Overall Job Purpose : Acts as a frontline field Manager to identify potential producers to recruit, train, retain...Show more
    Last updated: 30+ days ago • Promoted
    Agency Development Head (Klang)

    Agency Development Head (Klang)

    Zurich Insurance • Kuala Lumpur, Kuala Lumpur, Malaysia
    Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i. Strategic Business Unit guidelines).Selects, ...Show more
    Last updated: 30+ days ago • Promoted
    Agency Innovation & Technology, Specialist

    Agency Innovation & Technology, Specialist

    AIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be fast...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Digital Innovation : Ecosystem

    Senior Manager, Digital Innovation : Ecosystem

    Securities Commission Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
    Spearhead ecosystem development to drive innovation in capital market, by positioning and implementing SCxSC as a platform for innovation policy dialogue, and fostering collaboration across key sta...Show more
    Last updated: 16 days ago • Promoted
    Manager, Agency Reporting & Insights

    Manager, Agency Reporting & Insights

    Prudential Hong Kong Limited • Kuala Lumpur, Kuala Lumpur, Malaysia
    Manager, Agency Planning Sales Operations & Project page is loaded## Manager, Agency Planning Sales Operations & Projectlocations : Kuala Lumpurtime type : Full timeposted on : Posted Todayjob r...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Agency Relationship Management

    Senior Manager, Agency Relationship Management

    AIA Hong Kong and Macau • Kuala Lumpur, Kuala Lumpur, Malaysia
    Senior Manager, Agency Relationship Management page is loaded## Senior Manager, Agency Relationship Managementlocations : Kuala Lumpur, MY-AIA Malaysiatime type : Full timeposted on : Posted Tod...Show more
    Last updated: 11 days ago • Promoted
    Digital Analytics Manager

    Digital Analytics Manager

    AIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be fast...Show more
    Last updated: 30+ days ago • Promoted
    Agency Development Head (KL)

    Agency Development Head (KL)

    Zurich 56 Company Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
    Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i. Strategic Business Unit guidelines).Job Accou...Show more
    Last updated: 30+ days ago • Promoted
    Agency Development Head, JB2 & JB3

    Agency Development Head, JB2 & JB3

    Zurich 56 Company Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
    Agency Development Head, JB2 & JB3.Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i.Strategic ...Show more
    Last updated: 19 days ago • Promoted
    Global S&C GN Song - Gen AI Agentic Innovation Manager

    Global S&C GN Song - Gen AI Agentic Innovation Manager

    Accenture Southeast Asia • Kuala Lumpur, Kuala Lumpur, Malaysia
    Global S&C GN Song - Gen AI Agentic Innovation Manager.Our services help clients become living businesses by optimizing their marketing, sales, and customer service strategy, driving cost reduction...Show more
    Last updated: 24 days ago • Promoted