Customer Service Representative Mandarin Speaker

Concentrix is urgently hiring for the position of Customer Service Representative Mandarin Speaker. This full-time role is located in Kuala Lumpur Sentral, Kuala Lumpur. As a Customer Service Representative, you will be providing exceptional support to our customers, ensuring their needs are met and they have a positive experience with our brand.

Duties and Responsibilities :

Respond to customer inquiries via phone, email, or chat in Mandarin.

Resolve customer issues or complaints promptly and professionally.

Provide accurate information regarding products, services, and policies.

Ensure customer satisfaction by maintaining a positive and helpful attitude.

Handle customer complaints and elevate when necessary.

Maintain detailed and accurate records of customer interactions.

Collaborate with other teams to improve service quality.

Adhere to company policies, procedures, and quality standards.

Work on rotational shifts, including nights, weekends, and public holidays.

Candidates have at least an SPM or Diploma certificate.

Preferably with at least 1–2 years of working experience in the customer service field.

Fresh graduates are welcome to apply.

Basic English communication skills.

Ability to maintain composure in a multitasking, high energy environment.

Must be able to work on rotational shifts including night shift (Public Holidays & Weekends).

Preferably with strong computer navigation skills.

Familiarity with Google Suite and Microsoft.

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