Senior Account Manager APAC

Nomilk2day AsiaKuala Lumpur, Kuala Lumpur, Malaysia

3 days ago

Job description

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Assai Software Services, headquartered in The Netherlands, is a global leader in cutting-edge document control solutions for the Oil & Gas, Chemical, and Energy industries. Operating globally through its international offices, Assai empowers businesses with innovative tools to optimize processes, enhance teamwork, and ensure efficient project execution for a sustainable future.

Overview

Are you passionate about building strong client relationships and driving account growth? Assai Software Services is looking for a Senior Account Manager for its regional Asia Pacific office in Kuala Lumpur. In this critical role, you will manage key accounts, ensure customer success, and identify opportunities for business development in a dynamic and international environment. Assai values empowerment and fosters a ‘can do’ mentality by being supportive of each other and their customers. Through close collaboration, the team continuously seeks improvements to enhance effectiveness in their roles. Join them and contribute to the mission of delivering excellence to clients worldwide.

Responsibilities

Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.
Act as the primary point of contact for assigned accounts, addressing their needs and aligning them with Assai’s solutions.
Identify opportunities to expand product usage or introduce new services within existing accounts.
Conduct regular status and strategy meetings with client management to gain insights and foster trust.
Manage account-specific projects, including coordination with internal and external stakeholders.
Oversee the preparation of proposals and quotes tailored to client needs.
Collaborate with the business development team to identify and pursue upsell or cross-sell opportunities.
Occasionally assist in new client acquisition by leveraging existing relationships and market insights.
Attend relevant events, conferences, and meetings to represent Assai and strengthen client relationships (approximately 4 trips outside Malaysia annually).

Offer

Bonus component tied to KPIs.

Flexible working arrangements : up to 40% remote work.

20 flexible holiday days in addition to public holiday.

Full-time employment (40 hours per week).

A dynamic role in a growing international organization with strong career prospects.

Opportunities to shape your tasks and responsibilities within a collaborative and innovative environment.

Profile

Bachelor's Degree in IT / Engineering or equivalent experience.

Proven track record in account management, ideally within software sales (SaaS) and the Oil & Gas / Energy industries.

Strong understanding of operational processes, including project management, engineering, and maintenance.

Ability to build and maintain relationships across all organizational levels.

Results-driven, proactive, and equipped with strong analytical skills.

Fluent in English (additional regional languages are a plus).

A forward-thinking attitude and a team-oriented mindset.

Location

Kuala Lumpur, Malaysia

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales, Business Development, and General Business

Industries

Software Development

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Senior Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia