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Claims Manager, Asia (Non-Motor)

Claims Manager, Asia (Non-Motor)

QBE AsiaPetaling Jaya, Selangor, Malaysia
3 days ago
Job description

Claims Manager, Asia (Non-Motor)

Time Type : Full time

Worker Type : Employee

Job Purpose

To lead and manage the financial lines claims portfolio, ensuring timely, fair, and accurate claims handling in accordance with company policies, regulatory requirements, and service standards. This role will also support strategic initiatives, drive operational excellence, and foster strong relationships with internal and external stakeholders.

Your New Role

Claims Management

Claims Management

  • Oversee end-to-end handling of financial lines claims including D&O, PI, Crime, EPL, Cyber, and related products.
  • Oversee Liability & A&H claim management.
  • Ensure claims are investigated, evaluated, and settled efficiently and fairly.
  • Provide technical guidance and support to junior claims staff.
  • Manage a group of claim handlers and ensure claims are processed on a timely fashion.

Stakeholder Engagement

  • Liaise with brokers, clients, reinsurers, and legal counsel to manage complex claims.
  • Represent the company in settlement negotiations, mediations, and litigation where necessary.

    • Compliance & Governance

  • Ensure adherence to internal claims handling procedures and regulatory requirements.
  • Maintain accurate claims records and documentation for audit and reporting purposes.

    • Reporting & Analysis

  • Monitor claims trends and provide insights to underwriting and risk teams.
  • Prepare regular reports on claims performance, reserves, and loss ratios.

    • Process Improvement

  • Identify opportunities to enhance claims processes and customer experience.
  • Support digital transformation and automation initiatives within the claims function.

    • About You

  • Bachelor’s degree in Law, Insurance, Finance, or related field.
  • Minimum 8 to 10 years of experience in financial lines claims handling, preferably in an insurance or reinsurance environment.
  • Strong understanding of policy wordings, legal principles, and regulatory frameworks.
  • Experience in managing complex and high-value claims.
  • Excellent negotiation, communication, and analytical skills.
  • Familiarity with Malaysian market practices and legal systems.
  • Proficiency in BNM Claims settlement practice.
  • Ability to work independently and manage multiple priorities.
  • Strong leadership and mentoring capabilities.

    • Skills

    Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development

    Application Close Date

    29 / 11 / : 59 PM

    Equal Employment Opportunity

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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    Manager • Petaling Jaya, Selangor, Malaysia