Manufacturing Software Product Engineer

Description

• Manage Software Delivery : Handle SubscribeNet, a system used to deliver Agilent software licenses globally to customers, Agilent, support providers, and partners.
• Resolve Issues : Address problems related to SubscribeNet received via support emails.
• Software Setup : Set up software according to standards, perform testing, publish to production, and run reports.
• License Management : Set up and manage software licenses, including understanding license groups, templates, definitions, and using XML files.
• Catalogue and Product Associations : Understand how catalogues, licensing definitions, products, and their versions relate to each other.
• Collaborate : Work with internal stakeholders, product managers, support providers, third-party developers, and restricted accounts.
• Customer Support : Assist customers with license exchanges and upgrades.
• Consulting : Advise product lines on licensing, subscriptions, and Global Software Distribution Center (GSDC) processes, focusing on Lab Informatics.
• Supply Chain Support : Help with the renewal of the Authorization Code Generator (ACG) application for new or updated releases.
• Monitor Notifications : Keep an eye on CRM eDelivery notifications for aftermarket service products.
• Track Issues : Record issues and resolutions for monthly reports.
• New Product Introduction : Participate in new product launches, ensuring they are manufacturable and fit within the global supply chain.
• Product Lifecycle Support : Assist in transitioning products from prototype to full production and throughout their lifecycle.
• Cross-functional partnership : Work with procurement, manufacturing, supply chain, and field services team to improve and sustain products and processes.
• Vendor Management : Direct third-party vendors or partners to meet contract deliverables and business objectives.

Qualifications

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : Occasional

Shift : Duration :

No End Date

Job Function : Manufacturing