Senior E-Commerce Specialist

Heng Sheng Hardware Sdn Bhd has been a trusted name in the hardware industry for over 28 years, known for reliable service and quality products. We are expanding our digital presence and looking for a Senior E-Commerce Specialist to lead our online growth efforts.

If you are organized, analytical, and passionate about e-commerce, this position offers great opportunities to showcase your skills and help drive online sales growth.

1. Product Listing & Maintenance

Upload and manage product listings across Shopee and other platforms.

Ensure product titles, descriptions, prices, and photos are accurate and optimized for visibility.

Regularly update stock and pricing to match actual inventory.

2. Campaign & Promotion Management

Plan and execute participation in monthly campaigns (e.g. 10.10, 11.11, payday, flash sales).

Set up vouchers, bundle deals, and in-store promotions to boost sales.

Coordinate store banners and visual updates during campaign periods.

3. Order Processing & Customer Service

Monitor and process incoming orders promptly to ensure timely delivery.

Coordinate with warehouse and logistics teams to prevent delays.

Respond to customer inquiries and handle reviews or aftersales issues professionally.

4. Store Performance & Data Monitoring

Track daily and weekly sales, conversion rates, and traffic performance.

Analyse product performance to identify top-selling and slow-moving items.

Prepare regular sales and performance reports for management.

5. Shopee Ads & Optimization

Manage Shopee Ads (Search, Discovery, Display) according to assigned budgets.

Monitor and optimize ad campaigns for better ROI.

Stay updated with new tools, seller programs, and platform policies.

Requirements

• 3–5 years of hands‑on experience managing Shopee Seller Centre or similar platforms.
• Strong knowledge of ads management, campaigns, and seller tools.
• Detail‑oriented and able to handle multiple SKUs efficiently.
• Basic proficiency in Excel or Google Sheets for reporting.
• Experience in the hardware or building materials industry is an advantage.

Why Join Us

Salary match, Number of applicants, Skills match

Your application will include the following questions :

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Retail & Consumer Products 11-50 employees

Heng Sheng Hardware is a 26 years Hardware Retail Company located in Dengkil, Selangor. Currently, it manages by the second generation of the owner and seeking continuous growth for the company. In Heng Sheng, we understand that HR is the key person for our talent searching & management. We provide the platforms & chances for you to GLOW if you are the right one. We need a team which energetic and motivated to improve & grow together.

Our Vision is to become a recognized brand that provides A Total Hardware Experiences to Malaysians in 5 years. We are actively looking for talent from different fields to join our teams.

Our core values are :

Visit our page : #J-18808-Ljbffr