Talent.com
Floor Manager (The Gardens Mall, Kuala Lumpur)

Floor Manager (The Gardens Mall, Kuala Lumpur)

COSKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Floor Manager (The Gardens Mall, Kuala Lumpur)

COS Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Floor Manager (The Gardens Mall, Kuala Lumpur)

COS Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

  • Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
  • Analyse sales data and collaborate with the Store Manager to maximise department performance
  • Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
  • Support recruitment efforts and ensure effective onboarding and training for new team members
  • Identify and nurture future talent, contributing to development plans that support team progression
  • Oversee daily store operations, ensuring efficiency and alignment with brand standards
  • Act as a brand ambassador, consistently delivering the best possible experience for every customer
  • Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

  • Customer-Focused : You genuinely enjoy engaging with customers and lead by example in delivering outstanding service
  • Product Passion : You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
  • Eager to Learn : Open to feedback and actively seek out opportunities for personal and professional development
  • Excellent Communication : Clear, confident, and empathetic in both customer and team interactions
  • Team Leadership : Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards
  • Coaching & Development : Experienced in giving constructive feedback and supporting others to grow and improve
  • Analytical Thinking : Developed a solid understanding of key retail KPIs and how to use them to drive performance
  • Adaptability & Flexibility : Embraced change and responded quickly to customer feedback, stock levels, and operational updates
  • Operational Excellence : Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales
  • Flexible & Reliable : Comfortable working varied hours, including evenings, weekends, and holidays.
  • English language skills to communicate with customers and internal stakeholders
  • Additional Information

    This is a full-time position of 45 hours per week.

    Benefits :

    We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Additionally, you can also enjoy the following benefits :

  • Clothing Allowances
  • Annual Leave
  • Medical Leave
  • Development Opportunities
  • Inclusion & Diversity

    At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Customer Service

    Industries

    Retail

    Referrals increase your chances of interviewing at COS by 2x

    Get notified about new Floor Manager jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    Store Manager / Assistant Manager (IOI City Mall)

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

    Store Manager - Aveda (Sunway Pyramid / KLCC)

    Assistant Store Manager (Genting SkyAvenue)

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

    KL Golf And Country Club, Federal Territory of Kuala Lumpur, Malaysia 10 hours ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    Store Manager | Marks & Spencer IOI City Mall

    Store Manager - Aveda (Sunway Pyramid / KLCC)

    Federal Territory of Kuala Lumpur, Malaysia 1 week ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    Federal Territory of Kuala Lumpur, Malaysia 1 week ago

    Federal Territory of Kuala Lumpur, Malaysia 1 day ago

    Store General Manager - Northern & Southern

    Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

    Deputy Manager l Pull & Bear Sunway Pyramid

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

    Deputy Manager l Pull & Bear Bandar Utama

    Petaling Jaya, Selangor, Malaysia 4 days ago

    Deputy Manager l Pull & Bear Sunway Pyramid

    Branch Manager / Assistant Branch Manager

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Floor The Mall Kuala • Kuala Lumpur, Kuala Lumpur, Malaysia