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AV / VC Engineer

HCLTechSeberang Perai, Penang, Malaysia

11 hours ago

Job description

Overview

As an Audio Visual & Video Conferencing Engineer, you will play a pivotal role in supporting and optimizing the company’s video conferencing and AV infrastructure. Your expertise will be instrumental in ensuring seamless collaboration across global teams and stakeholders, enhancing operational efficiency, and enabling high-impact virtual events.

Responsibilities

Design, install, configure, operate, maintain, and upgrade video conferencing equipment and supporting infrastructure, ensuring optimal system performance and reliability.
Possess deep technical knowledge of video conferencing endpoint equipment, including configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints.
Manage and operate complex AV equipment in Media Rooms, Townhalls, Cafeterias, including AV desks, camera switching systems, and streaming services.
Utilize management-tracking tools such as ServiceNow for incident tracking, service ticket management, and change requests.
Troubleshoot and resolve incidents related to video conferencing and event services, including escalation management, RMA processing, and resolution of hardware / software issues.
Conduct periodic equipment audits and maintain accurate inventory records.
Develop and maintain internal and end-user documentation for AV / VC architecture and operations.
Exhibit strong written and verbal communication skills, engaging professionally with end users, IT Video Teams, executives, and IT management.

Skill Requirements

Bachelor’s degree in computer science, Information Systems, or a related field; or equivalent relevant work experience.

5 to 8 years of direct experience in AV / VC support, installation, and maintenance.

Advanced technical expertise in configuring, installing, troubleshooting, and connecting AV equipment (cameras, microphones, projectors, monitors).

Proficiency with Cisco, Microsoft Teams Rooms, Poly Endpoints, and familiarity with platforms such as Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, Cisco WebEx, Pexip, and CVI.

Experience in A / V design, project budgeting, and project management.

Solid understanding of networking concepts and protocols relevant to AV / VC environments.

Strong proficiency in MS Office Suite, particularly Visio for technical documentation.

Other Requirements

Industry certifications in AV / VC technologies (e.g., CTS, Cisco Collaboration certifications) are a plus.

Experience with virtual event production and live streaming solutions.

Familiarity with ITIL processes and service management frameworks.

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Engineer • Seberang Perai, Penang, Malaysia