Customer Quality Engineer

We are a leading manufacturer specializing in injection molding for global clients. Our commitment to quality and customer satisfaction drives continuous improvement across all operations. We are now seeking a proactive and detail-oriented Customer Quality Engineer to join our growing team.

Position

Customer Quality Engineer

Employment Type

Full-Time

Job Responsibilities

• Act as the main liaison between customers and internal quality teams on all quality-related matters.
• Handle customer complaints, conduct root cause analysis, and implement corrective and preventive actions (8D, 5Why, etc.).
• Review and manage customer quality requirements, specifications, and standards.
• Support new product introduction (NPI) and ensure compliance with customer expectations.
• Prepare and maintain quality documentation (FAI, PPAP, control plan, etc.).
• Monitor and report customer quality performance metrics and drive continuous improvement initiatives.
• Coordinate internal audits, quality meetings, and follow up on action plans.
• Collaborate closely with production, engineering, and supplier quality teams to ensure product conformity.

Requirements

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